Services Intelligent Group LLC ("Services Intelligent Group," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, requesting a quote, or communicating with us by phone, email, or text message, you agree to the practices described below.
Contents
1. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website. This may include:
- Contact information: your name, phone number, email address, and service/property address.
- Service details: information about the property and the cleaning services you request.
- Communications: the contents of messages you send us by web form, email, phone, or text.
- Automatic data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free estimates and quotes;
- Schedule, perform, and follow up on pressure washing and exterior cleaning services;
- Send you appointment confirmations, reminders, service updates, and account-related messages;
- Send you promotional offers and marketing communications where you have consented to receive them;
- Improve our website, services, and customer support;
- Comply with legal obligations and protect our legal rights.
3. SMS/Text Messaging & Consent
When you provide your mobile phone number and opt in — for example, by submitting our web form, checking a consent box, or texting us — you agree to receive text (SMS/MMS) messages from Services Intelligent Group LLC related to your requests, appointments, service updates, and, where you have consented, promotional offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers strictly for the purpose of supporting our services (such as customer support or messaging platforms) is permitted. All other use of your text messaging opt-in data and consent is excluded — this information will never be sold, rented, or shared with any third parties for their own marketing.
Consent
Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies based on your interactions with us.
Message & Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Services Intelligent Group LLC is not responsible for charges from your wireless carrier.
Opt-Out
You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and then stop sending SMS messages. If you want to join again, sign up as you did the first time and we will resume sending messages.
Help
If you are experiencing issues, reply HELP for assistance, or contact us at (227) 277-9148 or [email protected]. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: trusted vendors who perform services on our behalf (such as CRM, scheduling, hosting, or messaging platforms), bound by confidentiality obligations and only to the extent necessary to provide those services;
- Legal requirements: when required by law, subpoena, or to protect the rights, property, or safety of Services Intelligent Group LLC, our customers, or others;
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
As stated above, mobile phone numbers and SMS consent data are never shared with third parties or affiliates for marketing purposes.
5. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. Residents of California (CCPA/CPRA) and certain other states may have additional rights, including the right to know what personal information we collect and the right not to be discriminated against for exercising these rights. To make a request, contact us using the details below. We will respond consistent with applicable law.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Services Intelligent Group LLC
1903 Alberti Dr, Silver Spring, MD 20902
Phone: (227) 277-9148
Email: [email protected]